Refund Policy

1. Satisfaction Guarantee

If you are not satisfied with the quality of your cleaning, contact us within 24 hours of your service and we will return to re-clean the areas in question at no additional charge.

2. Cancellation Policy

• More than 48 hours notice: Full refund, no questions asked.
• 24 to 48 hours notice: 50% refund or full credit toward a future booking.
• Less than 24 hours notice: No refund. A cancellation fee equal to 50% of the service price applies.
• Same-day cancellation: Full service fee charged.

3. e-Transfer Payments

Refunds for e-Transfer payments are processed within 3 to 5 business days via e-Transfer to your original account. Processing times depend on your bank.

4. Manual / Cash Payments

For bookings paid on arrival (cash or e-transfer), eligible refunds will be issued via e-transfer within 5 business days.

5. Non-Refundable Situations

• Services that have been fully completed to the agreed standard.
• Cancellations made less than 24 hours before the scheduled service.
• Situations where access to the property was not provided at the scheduled time.

6. How to Request a Refund

To request a refund, please contact us at admin@0dust.ca with your booking reference number and a description of the issue. We will respond within 1 business day.

7. Contact Us

Questions about our refund policy? Email us at admin@0dust.ca or visit 0dust.ca.